Complaint Procedure

This section explains how Get UK Visa will accept, record, investigate and resolve complaints made about its services.

Standards of Service

Get UK Visa committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you want to make a complaint, please contact us with the details. We have four weeks to consider your complaint.

Kouros Adonis is responsible for handling complaints in relation to immigration advice and services provided by Get UK visa and he can be contacted at 82 high road,London, NW10 2PR. Email: Kouros@getukvisa.co.uk Tel: 0203 137 9290

What Happens Next

  • We will send you a letter acknowledging receipt of your complaint within four days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally involve passing your complaint to our company director, Mr Kouros Adonis, who will review your matter file and speak to the advisor who acted for you.
  • We will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgment letter.
  • Within four days of the meeting, Kouros Adonis will write to you to confirm what took place and any solutions he has agreed with you.
  • If you do not want a meeting or it is not possible, Kouros Adonis will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.
  • If you decide taking legal action against Get UK Visa, we confirm we have Professional Indemnity Insurance to meet any relevant claims.
  •  If you are still not satisfied, you can then take your complain to Higher level.

Google Reviews

  • review rating 5  I have been intorduced to getukvisa by a friend of mine who had a succesful case with them , all i can say i am so happy the service they provided me. I like the fact that the case handler was always available to talk and he guide me through all the process. I highly recomend them.

    thumb Rabert Fouladi
    2/20/2019
  • review rating 5  A great service provided from very professional team. I applied spouse visa after Our visa refused due to my first Solisitor mistake about documents. I came to The Get UK Visa team and received very good service and they showed everything I should know and about documents without any rush and mistake. I already applied for appeal and I was so confused about next step, they really helped me and without any extra charge we withdraw our appeal and apply again. My wife visa granted a few weeks after and I’m so happy about future. I really really appreciate to Adel that was so helpful and compassionate like a brother.

    thumb Mostafa M Nia
    1/28/2019
  • review rating 5  I was worried a lot if I could prepare all document myself and apply for British citisenship. Then Iook in internet if I can find an agency to relay on, to be sure will do the job. And I found GET UK VISA , their office was conveniently close and I went. Adel Teimoory the Immigrattion Consultant is very knolidgable, very professional and frendly. I manage to prepare all documents in few days and left all the rest for them. No delays, no problems for less than a month I have the approval letter and official invitation for ceremony. How wonderful!!! I will recomand this company to anyone who wants to succeed with their application. Great excellent professionals and supperb service and support!

    thumb tanya aba
    12/05/2018
  • review rating 5  تشکر میکنم از اقای کورس وتیموری محترم که تمام زحماته ویزای من رو به عهده گرفتن و کمتر از پنج هفته ویزای مجدد بنده رو گرفتن واقعا ممنونم از این همه دقت وحماییتون و خیلی خوشحالم از اشناییتون به امید همکاری های بیشتر در اینده بسیار نزدیک😊👌👌👌👌 Thank you very much Mr kooros and teymoori to get my visa again. Your work is excellent and accurate. I am glad to welcome you, and in the hope of further cooperation in the near future.thanke you for evrything.you are the best.you got my visa less than 5 weeks it is very fantastic😊👌👌👌👌👌

    thumb Sharareh Alamdar
    10/20/2018
  • review rating 5  The best service I ever had , very friendly , reliable services. We successfully got out married visa with get uk visa Ltd. I highly recommend them

    thumb mohsen Nobary
    9/03/2018