Complaint Procedure

This section explains how Get UK Visa will accept, record, investigate and resolve complaints made about its services.

Standards of Service

Get UK Visa committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you want to make a complaint, please contact us with the details. We have four weeks to consider your complaint.

Kouros Adonis is responsible for handling complaints in relation to immigration advice and services provided by Get UK visa and he can be contacted at 82 high road,London, NW10 2PR. Email: Kouros@getukvisa.co.uk Tel: 0203 137 9290

What Happens Next

  • We will send you a letter acknowledging receipt of your complaint within four days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally involve passing your complaint to our company director, Mr Kouros Adonis, who will review your matter file and speak to the advisor who acted for you.
  • We will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgment letter.
  • Within four days of the meeting, Kouros Adonis will write to you to confirm what took place and any solutions he has agreed with you.
  • If you do not want a meeting or it is not possible, Kouros Adonis will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.
  • If you decide taking legal action against Get UK Visa, we confirm we have Professional Indemnity Insurance to meet any relevant claims.
  • ย If you are still not satisfied, you can then take your complain to Higher level.

Google Reviews

  • review rating 5  I do appreciate the professional work/service of Mr. Adel Temory along his team at GET UK VISA for the support in my application for the British naturalisation process. He has an extremely professional knowledge/experience and is time bound communicator. I strongly recommend GET UK VISA to everyone who is trying to get a UK visa/settlement or citizenship..

    thumb Wagma Battoor
    12/09/2020
  • review rating 5  I highly recommend GET UK VISA! My experience with them was amazing. They are accessible and honest which makes you feel instantly at ease. Without their help I will probably still be waiting for my husband visa approval. We are definitely pleased and could have not asked for anything more! If you are looking for an affordable and professional lawer, that makes everything run smoothly, then you have found it! I will always recommend GET UK VISA to anyone needing an immigration lawyer.

    thumb Nargess Hosseinioun
    11/18/2020
  • review rating 5  thanks a lot for everything.you are the best in uk and I really appreciate about your knowledge.๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘

    thumb iman karimi
    11/18/2020
  • review rating 5  I recommend Get UK Visa professional group. they helped me to get my fiancรฉ visa responsibly. I would ask them to help me again for my future visas certainly.

    thumb nahid hashemi
    11/18/2020
  • review rating 5  I can not be more happy with GET UK VISA, they have done a great help to resolve my immigration problem. I highly recommend them. Many thanks

    thumb Alireza Bahmani
    11/06/2020