Complaint Procedure

This section explains how Get UK Visa will accept, record, investigate and resolve complaints made about its services.

Standards of Service

Get UK Visa committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you want to make a complaint, please contact us with the details. We have four weeks to consider your complaint.

Kouros Adonis is responsible for handling complaints in relation to immigration advice and services provided by Get UK visa and he can be contacted at 82 high road,London, NW10 2PR. Email: Kouros@getukvisa.co.uk Tel: 0203 137 9290

What Happens Next

  • We will send you a letter acknowledging receipt of your complaint within four days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally involve passing your complaint to our company director, Mr Kouros Adonis, who will review your matter file and speak to the advisor who acted for you.
  • We will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgment letter.
  • Within four days of the meeting, Kouros Adonis will write to you to confirm what took place and any solutions he has agreed with you.
  • If you do not want a meeting or it is not possible, Kouros Adonis will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.
  • If you decide taking legal action against Get UK Visa, we confirm we have Professional Indemnity Insurance to meet any relevant claims.
  •  If you are still not satisfied, you can then take your complain to Higher level.

Google Reviews

  • review rating 5  Don't hesitate just do it with GET UK VISA,very helpful and successful.I waited less than 5 months and got my citizenship.They are Professional team especially Adel.I would 100% recommend to all. Thanks

    thumb Soroush Salehi
    1/20/2022
  • review rating 5  I would 100% recommend Get UK Visa to other people as they are very professional, responsive and my application process was conducted smoothly. In particular I would like to thank Adel ( the lawyer ) for providing a great customer experience. I used their services to apply for naturalisation to become a British Citizen.

    thumb elika darvishi
    1/12/2022
  • review rating 5  Very professional and friendly service. They will help you at every step of the visa process

    thumb 21soroush
    11/23/2021
  • review rating 5  My friend was looking for a lawyer to deal with his case The only firm that gave the right advice and was not only looking for his money but making his case a successful case was get uk visa Highly recommended and such a fair fee and rates

    thumb Amin Nasimi
    11/16/2021
  • review rating 5  Highly recommended I had one of the most complicated case and just yesterday I received my visa Aadel is such a nice and accurate person he helped me with all aspects of my application I met them in their office , they are all professional. Thanks Aadel and Kouros, I am very very happy and recommend you guys to everyone I know.

    thumb Ali Jamshidi
    11/16/2021