Complaint Procedure

This section explains how Get UK Visa will accept, record, investigate and resolve complaints made about its services.

Standards of Service

Get UK Visa committed to providing a high-quality legal service to all its clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you want to make a complaint, please contact us with the details. We have four weeks to consider your complaint.

Kouros Adonis is responsible for handling complaints in relation to immigration advice and services provided by Get UK visa and he can be contacted at 82 high road,London, NW10 2PR. Email: Kouros@getukvisa.co.uk Tel: 0203 137 9290

What Happens Next

  • We will send you a letter acknowledging receipt of your complaint within four days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally involve passing your complaint to our company director, Mr Kouros Adonis, who will review your matter file and speak to the advisor who acted for you.
  • We will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgment letter.
  • Within four days of the meeting, Kouros Adonis will write to you to confirm what took place and any solutions he has agreed with you.
  • If you do not want a meeting or it is not possible, Kouros Adonis will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgment letter.
  • If you decide taking legal action against Get UK Visa, we confirm we have Professional Indemnity Insurance to meet any relevant claims.
  •  If you are still not satisfied, you can then take your complain to Higher level.

Google Reviews

  • review rating 5  Very happy with the service. Highly recommended

    thumb EL Greko
    7/31/2020
  • review rating 5  I want to say this people will bring impossible to possible, thans guy's

    thumb Esi Jay
    7/26/2020
  • review rating 5  I would highly recommend Get UK Visa. The staff and owner are professional, helpful and most important things are honest. To be honest I never EVER seen someone to give you great advice on the phone without asking for consulting fee. Guys, I really appreciate that.

    thumb Kourosh Adel
    6/04/2020
  • review rating 5  Thank for all support to get my visa resident and big hug for Adonis who phone me form Uk to give all direction On weekend .. Super recommend 5* thank you all from Get Uk visa

    thumb joao paulo
    4/25/2020
  • review rating 5  First of all we want to thank everyone at GET UK VISA for everything they have done. Mr Kouros Adonis and Mr Oliver Westmoreland along with Mr Teimoory, Manija Haschemi and Maryam Pourseyedi are the most amazing, caring, professional, knowledgeable, honest and determined team I have ever encountered. I only wish and hope everyone in helping individuals, couples and families with immigration matters would be as incredible as they are. It is an honour to be lucky enough to have met each one of them and to be able to share our experience with everyone. Without them our dear friends child would not have survived in our birth country and now father and son would never have been able to be reunited. That dream has become a reality and now they are able to be together once again. Many thanks, Ms S. Mansouri

    thumb Sima Mansouri
    4/08/2020