GET UK VISA LTD –PRIVACY POLICYRegistered Office: Olympia House, Armitage Road, London NW11 8RQ Email: [email protected]

1.PRIVACY POLICY

Purpose

Get UK Visa Ltd is committed to protecting the privacy and personal information of all clients,employees, and website users. We handle personal information responsibly and in line with UK GDPRand Data Protection laws.

What Information We Collect

We may collect:

Name, address, phone number and email address

Passport and identity documents

Immigration and visa history

Financial and employment information

Supporting evidence for immigration applications

Payment details

Why We Collect Information

We collect information to:

Provide immigration advice and services

Prepare and submit applications

Communicate with clients and third parties where authorised

Meet legal and regulatory obligations

Improve our services

Storage of Information

Client information is stored securely in digital and/or physical files. Access is limited to authorised staffonly.2

Sharing Information

We only share client information where necessary, including:

Home Office and UKVI

Visa Application Centres

Educational institutions or employers (where relevant)

Barristers, translators or third parties with client permission

We do not sell or share personal information for marketing purposes.

Client Rights

Clients may request access to their information, correction of inaccurate information, or requestdeletion where legally permitted.

For any privacy concerns, contact: [email protected].

2. COMPLAINTS POLICY

Purpose

Get UK Visa Ltd is committed to providing a professional, fair, and high standard of immigration service.If a client is unhappy with any aspect of our service, we encourage them to raise the matter promptly.

How to Make a Complaint

Complaints should be submitted by email to: [email protected]

Complaints should include:

Client name

File reference (if available)

Details of the complaint

Preferred outcome

Complaint Process

1. We will acknowledge the complaint within 5 working days.
2. A senior member of staff will review the matter.
3. We aim to provide a written response within 28 days.
4. Where appropriate, we may propose a resolution or corrective action.

Escalation

If the client remains dissatisfied after our internal process has been completed, they may refer thematter to the Immigration Advice Authority (IAA), subject to the applicable rules and timescales.3

We treat complaints seriously and use feedback to improve our services.

3. ANTI-MONEY LAUNDERING (AML) POLICY

Purpose

Get UK Visa Ltd is committed to preventing money laundering, fraud, and financial crime.

Client Identification

We may request:

Passport or ID documents

Proof of address

Evidence of source of funds where appropriate

We reserve the right to refuse instructions where satisfactory identification cannot be provided.

Payments

Our preferred payment method is bank transfer. We also accept secure payment links (including Stripe)and limited cash payments.

Cash payments are discouraged and may be refused where they raise compliance concerns.

Receipts will be issued for all payments.

Suspicious Activity

Where unusual payments, suspicious conduct, or unexplained funds are identified, Get UK Visa Ltd mayrequest additional information or decline to proceed with the matter.

We reserve the right to stop acting if legal or regulatory concerns arise.

Staff Responsibility

All staff must remain alert to unusual payment activity and report concerns to management.

4. TERMS & CONDITIONS

Scope of Service

Get UK Visa Ltd provides immigration advice and casework services subject to agreed instructions.4

We do not guarantee successful outcomes. Decisions are made by the Home Office, UKVI, tribunals, orrelevant authorities.

Client Responsibilities

Clients must:

Provide honest and accurate information

Submit requested documents promptly

Inform us of any changes in circumstances

Review applications carefully before submission

Failure to provide correct information may affect the outcome of an application.

Fees and Payments

Fees must be agreed before work starts.

We accept payment via:

Bank transfer (preferred)

Stripe payment links

Limited cash payments

Government fees, Home Office fees, NHS surcharge fees, translation costs, and third-party charges areseparate unless stated otherwise.

Refunds

Refunds are considered on a case-by-case basis. Work already completed, consultations, or servicesalready delivered are generally non-refundable.

Communication

We communicate by email, telephone, WhatsApp, and meetings.

Clients must respond promptly to requests for documents or information.

Ending Services

We may stop acting where:

misleading information is provided,

instructions are unreasonable,

fees remain unpaid,

regulatory or professional concerns arise.